Our Core Values

How does one grow a business and pass along their vision for success to the newest members of the team?

Plan B Consultants, Inc. is just 5 years old.  For the past 3 years it was just me, myself, and I running all of the projects, soliciting new business, creating processes and implementing them.  It may have been easier to just remain a one-woman show, but I have had a bigger vision for Plan B since the beginning.  It took me a little while to believe that it was possible to grow and find employees and partners that can carry the vision, but now that I have 11 employees and several other sub-contractors the challenge is to ensure that the quality Plan B has been known for remains…even improves.  Hence, a reflection of my core values…pillars so to speak…which have been rolled out to all members of the Plan B Consultants Team.

1. Always Add Value:As a consulting firm for hotels and resorts, it is imperative that everything we do adds value both for our hotel customers as well as internally.  Why would anyone hire us if we didn’t always keep this as our core focus?  What does this mean to the team?
   • We don’t suggest solutions unless we can show the value of that solution
   • We don’t waste time.  Time management is crucial.
   • We are relentless about continuous improvement both to our own internal processes and in meeting our customer’s challenges.
2. Always Collaborate: Teamwork is critical in a small business.  We hire employees that can work autonomously, but desire to contribute to the bigger picture and vision.  We don’t seek credit…we seek solutions that work.  Our team is filled with people who enjoy what they do, desire to contribute, and have an even stronger drive to improve and overcome challenges.
3. Always Be Resourceful: We look for inexpensive tools and solutions, and they are not always directly in front of us with a nice pretty bow on top.  Oftentimes we have to create things from scratch.  We dig in, get our hands dirty, and come up with things quickly that could otherwise take a lot of time away from our customers.  I come from a Midwestern background where I had to work hard for everything I received.  Nothing was handed to me, and it is with that same tenacity that I move forward as a growing business.  I don’t ever want to lose that “scrappiness”, which is why resourcefulness is a pillar of our business.
4. Always Reject Apathy:  This is a deal breaker for me, and anyone that belongs to my team.  There is absolutely no room for apathy in our business.  We are a small business with a lot of work.  We work long and hard hours and we are always working to prove a return.  We are a boot strap company with absolutely no tolerance for apathy.

These are the 4 pillars that sit at the base of everything we do at Plan B Consultants.  I believe it’s important for all organizations to set core values and ensure that the entire team carries those through.

Question:  Do you have a set of core values for your organization or as an individual?  If so, please share!